Your Rights Under the No Surprises Act

At Heart Shine Counseling, LLC, we are committed to providing transparent and clear communication regarding the cost of services. As part of this commitment, we comply with the federal No Surprises Act, which aims to protect clients from unexpected medical bills, including for mental health services.

What is the No Surprises Act?

The No Surprises Act is a federal law designed to protect individuals from receiving unexpected, high medical bills for services they may not have known were out-of-network or not covered by insurance. For therapy and counseling services, it helps ensure that you receive upfront information about the cost of your care.

Your Right to a Good Faith Estimate

If you are uninsured, self-paying, or choosing not to use insurance for therapy services, you have the right to request a Good Faith Estimate (GFE). This estimate provides you with an upfront understanding of the expected costs of services you will receive.

The Good Faith Estimate will include:

  • A detailed description of the therapy services you are scheduled to receive.

  • The estimated total costs for services, including any session fees and related charges.

  • Information on any potential additional costs that may arise.

Please note that this is only an estimate, and actual costs may vary based on changes in treatment or additional services.

How to Request a Good Faith Estimate

You can request a Good Faith Estimate before starting therapy or at any time during your treatment. We will provide the estimate in writing within 3 business days of your request or upon scheduling services. To request an estimate, please contact us at:

Phone: 404-828-0040
Email: contact@heartshinecounseling.com

What to Do if the Bill Exceeds the Estimate

If you receive a bill that is at least $400 more than your Good Faith Estimate, you have the right to dispute the charges. You can contact the Department of Health and Human Services (HHS) to start the dispute process if you feel the billed amount is significantly higher than the estimate provided.

For more information on the dispute process or to file a claim, visit:
https://www.cms.gov/nosurprises

We're Here to Help

We are committed to providing clear, honest communication about the cost of care. If you have any questions about your rights under the No Surprises Act or the Good Faith Estimate, please don't hesitate to reach out.

Heart Shine Counseling, LLC complies with all state and federal billing transparency regulations, including the No Surprises Act, to ensure that you receive fair and predictable information about the cost of therapy services.